I love to Research, Reason and Resolve
Hello, I am Sweta, a UX Researcher working at Apple.
Step into my UX haven, where I showcase my work and distinctive approach in the pursuit of user-centric excellence.
MEET MY MIND BEHIND THE RESEARCH
I am a UX Researcher who strives to provide intuitive, equitable and delightful experiences. The best thing about my work is the opportunity to initiate meaningful positive changes in the world. I embrace research as not just a professional endeavor but a way of life, fostering a continuous journey of curiosity, empathy, and evidence-based thinking.
Motivated by a deep desire to create a substantial and positive influence, I am a UX Researcher committed to making a difference. Guided by an empathetic approach, my methodology involves a profound understanding of user needs and experiences, ensuring their voices are heard and seamlessly incorporated into the research process. Ultimately, my goal is to be the catalyst for impactful positive change, leveraging my research skills, weaving together user insights, strategic vision, and empathetic design to shape products and services that enhance the lives of individuals and the success of businesses.
DISCOVERING SOLUTIONS WITH USER-CENTERED RESEARCH AND DESIGN
DROPOFF
Method
Qualitative Research
Duration
2 months
As the company's first UX hire, I transformed one of their core websites, from a cumbersome click-heavy experience into a user-friendly, intuitive platform that was clear, easy to navigate, and time-efficient.
#1
Reimagining the order-tracking system used by dispatchers
DELL MEDICAL SCHOOL
Method
Generative and Evaluative Research, Participatory Design
Duration
5 months
As I owned the Research and Design strategy, I tackled a critical challenge: transforming a complex analytics dashboard into an intuitive tool for healthcare professionals. The result? A whooping 98% ROI, $990,000 cost savings per year and elevated user experience.
#2
Value of UX Research proved through 98% monthly ROI
#3
Enhancing candidate data ingestion to improve the hiring process for SMBs
INDEED.COM
Method
Generative Research, Concept Testing
Duration
3 months
Streamline the hiring process for SMBs in a franchise organization by identifying pain points in candidate data ingestion, proposing an integrated workflow within Indeed's platform, and testing a digital solution with representative users.
INDEED.COM
Method
Heuristic Evaluation, Mixed-Method Usability testing
Duration
2 months
Identifying critical to overlooked issues in the primary user path of the Indeed mobile app’s resume creation feature, and providing actionable recommendations through a mixed-method approach
#4
Mixed-methods to identify critical issues in a user path
CDK Global
Method
Generative Research
Duration
1 month
Improving the service design of car dealerships to reduce the time from 'initial interest' to 'final purchase' by investigating and analyzing consumer behavior and mental models during sales interactions, uncovering patterns and factors that influence purchase decision-making.
#5
Driving Better Experiences: Generative Research on Enhancing the Car Purchase Journey
TESTIMONIALS
Grateful for the wonderful people I got to work with
I had the pleasure of managing Sweta as part of her summer internship. Despite limited oversight, she consistently delivered high-quality, on-time work throughout her engagement. While being extremely detail oriented, she also displayed tremendous adaptability to many of the hurdles that routinely come up during a UX research initiative. Sweta garnered tremendous enthusiasm amongst stakeholders who will be impacted directly by the output of her research.
Ryan Kennedy
Director of Products at Dropoff
I am Stacey Oliver, DSc, lecturing professor in the School of Information at The University of Texas at Austin (adjunct). I have dedicated the last 15 years of my life to helping students shape their career and Sweta Krishnamurthi Shankar stood out as an exception when she enrolled in my INF 385G Advanced Usability course in spring 2023.
Sweta’s overall participation in class is only the start of what makes her standout. It was clear that Sweta was invested in a way that few students are. She would go above and beyond when receiving feedback. She was clearly committed to doing her best work and getting the most out of our time together. This was evident many times. One time in particular came to mind when I assigned a real-world semester-long research group project. The project intentionally had vague guidelines, on first attempt of identifying a problem statement, she and her teammates struggled to develop a problem statement with an appropriate scope. But after talking it over with the stakeholder, they clearly heard the feedback and regrouped to develop a problem statement that kept the project on track and clearly identified the real need. The result was a project that was on point from end to end. This reflected Sweta’s ability to critically think and apply her research knowledge.
Additionally, Sweta’s knowledge of User Experience research was clear when she developed a lecture about mixed research methods. The lecture included real world examples and exercises that made the material accessible and engaging. The success of the lecture was based on her approach to developing it, Sweta “UX’d” the assignment by intentionally considering and tailoring the lecture to the audience.
After class ended Sweta sought me out to help with her case studies for her portfolio. Her dedication to developing interesting stories along with demonstrating her skill was impressive considering this was her first tempt at such a daunting task. She iterated her work after carefully considering my feedback, few students are dedicated to growing the way she is.
When you combine Sweta’s enthusiasm, her ability to critically think, her research skills / knowledge with her good nature and willingness to fully commit, she will be an asset to any organization lucky enough to hire her.
Dr. Stacey Oliver
Professor, The University of Texas at Austin
I had the opportunity to interact with Sweta through the CONNECT program, a graduate student consulting program I manage at the University of Texas at Austin. She was tasked with collaborating with the team and key stakeholders to improve the UI/UX of EPINET-TX’s web-based analytics application, EpiDash. Throughout the entire engagement, Sweta conducted herself professionally, was very organized and open to feedback and consistently kept me updated about her project progress with the Dell Medical School team. Sweta was truly a pleasure to have part of the team!
Alyssa Studer
Program Manager at RGK Center for Philanthropy and Community Service,
The University of Texas at Austin
Past collaborations
ASSOCIATIONS
ABOUT ME
Navigating uncharted territories to drive positive change through user-centric solutions and transformative insights
I am currently working as a UX Researcher at Apple. With a Bachelor's degree in Computer Science and Engineering from SVCE (India), and a Master's in Information Science (specializing in UX Research and Design) from The University of Texas at Austin, I bring a unique perspective to the table. Having worked on multiple research projects and designing interfaces across various industries from Information Technology to Healthcare, I have developed the techniques needed to understand what users want and how to deliver it. As a UX Researcher, I am passionate about making technology more human and easy to use, as well as creating innovative and effective solutions that enhance the user experience and drive business success.
If you're looking for a UX researcher who will help you align your product vision to the needs of your users, then look no further.
